Pinoy Game Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to all registered players and visitors of the Pinoy Game platform, accessible at pinoygame.org. It covers all interactions with our website — whether you're browsing as a guest, completing registration, making a PHP deposit, playing games, or contacting our support team.

By using the Pinoy Game platform, you acknowledge that you have read and understood this policy. It should be read alongside our Terms & Conditions, which together govern your relationship with us.

2. Information We Collect

We collect personal information in two main ways: directly from you when you interact with the platform, and automatically through your use of our site.

Information you provide directly:

• Name, date of birth, nationality, and contact details submitted during registration
• Government-issued identification and supporting KYC documents uploaded for account verification
• Payment details associated with your PHP deposits and withdrawal requests
• Preferences and account settings you configure within your player dashboard
• Messages and attachments sent to our customer support team

Information collected automatically:

• IP address, device type, operating system, and browser information
• Pages visited, time spent on the platform, and in-game activity logs
• Session data and login timestamps for security monitoring
• Cookie data as described in Section 5

3. How We Use Your Information

Every piece of data we collect serves a specific purpose. We don't gather information speculatively. Here's how your data is used on the Pinoy Game platform:

• Account creation and management: To set up your player account, verify your identity, and keep your profile accurate and up to date.
• Transaction processing: To handle PHP deposits, process withdrawals, and maintain a complete and accurate record of your financial activity on the platform.
• Security and fraud prevention: To monitor for suspicious activity, detect unauthorised access, and protect all players on the platform.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service over time.
• Platform improvement: Anonymised usage data helps us understand how players navigate the site, which features are most useful, and where we can do better.
• Responsible gaming compliance: To identify patterns that may indicate problematic gaming behaviour and to apply any self-exclusion or limit requests you've made.
• Communications: To send account-related notifications such as deposit confirmations, security alerts, and important platform updates. Marketing communications are only sent where you have opted in.

4. Sharing Your Information

Pinoy Game does not sell your personal data. We do not share it with advertisers, data brokers, or unrelated third parties. There are, however, a limited number of situations where your data may be shared:

• Payment processors: Your transaction information is shared with our payment partners to the extent necessary to process your PHP deposits and withdrawals securely.
• Identity verification providers: KYC documents may be processed by trusted third-party verification services that are contractually bound to handle your data securely and only for verification purposes.
• Legal obligations: We may disclose personal information if required to do so by law, or in response to a valid legal request from an authorised government authority.
• Fraud and security: In cases of suspected fraud, money laundering, or serious platform abuse, relevant data may be shared with appropriate enforcement bodies.

Any third party we work with is required to handle your data responsibly and in line with applicable data protection standards. We do not allow them to use your data for their own marketing or unrelated purposes.

5. Cookies and Tracking

Pinoy Game uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here's what we use them for:

• Essential cookies: Required for the platform to function. These handle things like keeping you logged in and remembering your session preferences.
• Analytics cookies: Help us understand how players use the site so we can identify areas for improvement. This data is aggregated and not personally identifiable.
• Security cookies: Used to detect and prevent fraudulent activity and protect account integrity.

Most browsers allow you to manage or block cookies through their settings. Blocking essential cookies may affect your ability to use certain platform features, including the login system.

6. Data Retention

We keep your personal data for as long as your account is active, and for a reasonable period afterwards as required for legal, financial, and security purposes. Transaction records and KYC documents are typically retained for several years in line with standard financial compliance practices.

If you close your account, we will begin the process of removing or anonymising your personal data in accordance with applicable requirements. Certain records may be retained longer where legally necessary — for example, if there is an ongoing dispute, investigation, or regulatory obligation.

7. Your Rights as a Player

As a player on the Pinoy Game platform, you have meaningful rights over your personal data. You can exercise any of the following by contacting our support team:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Ask us to update or correct inaccurate information in your account.
• Right to deletion: Request that your personal data be deleted, subject to any legal retention requirements.
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
• Right to withdraw consent: Where we process your data based on consent (such as for marketing messages), you can withdraw that consent at any time.

We aim to respond to all data-related requests within a reasonable timeframe. For complex requests, we may need additional time, but we'll keep you informed of the status.

8. Children and Minors

Pinoy Game is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under this age. If we discover that an account belongs to someone who does not meet the age requirement, we will close the account immediately and delete or anonymise the associated data.

If you believe a minor has accessed or registered on the platform, please contact our support team right away so we can investigate and take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, what services we offer, or applicable legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised.

For material changes that significantly affect how your data is used, we will make reasonable efforts to notify active players through their registered contact details. We encourage you to review this page periodically to stay informed.

Continued use of the Pinoy Game platform after any update to this policy constitutes your acceptance of the revised terms.

10. How to Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our team through the live chat feature available on the platform, or by email at [email protected].

We're available 24/7 and will do our best to address your concern as quickly as possible. For formal data requests, please include your registered account details so we can locate your records accurately.

For more information about how we handle your account and gaming activity, visit our Responsible Gaming page or review our Terms & Conditions.